Privacy Policy

Overview

Rukai Logistics and ZJ Supply Chain (collectively, "the Company," "we," "us") are committed to protecting your privacy. This policy outlines how we collect, use, and protect your information when you engage our logistics, fulfillment, and consulting services.

By using our website, Order Management System (OMS), or any of our services, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect the following categories of information to provide and improve our services:

• Business Contact Information: Company name, contact person, phone number, email address, and website. This is collected when you submit an inquiry, request a quote, or sign up for our services.
• Operational Data: Logistics volume, product categories, shipping destinations, and inventory data required to manage your fulfillment operations effectively.
• Technical Data: Information collected via cookies and server logs when you use our OMS or website to track shipments, including IP address, browser type, and access timestamps.

How We Use Your Information

The information we collect is used for the following purposes:

• To provide international freight, warehousing, and last-mile delivery services.
• To manage order synchronization via our OMS and maintain accurate inventory records.
• To communicate updates regarding your logistics flow, shipment status, and commission-based partnerships.
• To improve our services, optimize routing, and enhance the overall customer experience.
• To comply with legal obligations and protect against fraudulent activity.

Data Sharing

We share necessary operational information with our integrated partners solely to fulfill your delivery requirements. These partners include:

• Carriers: FedEx, UPS, USPS, and LTL trucking companies for package delivery.
• IT Service Providers: Technology vendors that support our OMS and logistics infrastructure.
• Customs Brokers: For international freight clearing and compliance.

We do not sell, rent, or trade your personal data to third parties for marketing purposes. All data sharing is strictly limited to what is necessary to execute your logistics operations.

Cookie Usage

Our website and OMS use cookies and similar tracking technologies to enhance functionality and user experience. Cookies are small text files stored on your device that help us:

• Remember your session and preferences.
• Analyze website traffic and usage patterns.
• Provide secure access to your OMS dashboard.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

User Rights

You retain the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal data, subject to legal and operational retention requirements.
• Opt-Out: You may opt out of receiving marketing communications at any time.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please do not hesitate to reach out to us.

Last updated: July 2026